Refund policy
Return, Cancellation, and Payment Policy for Rental and Purchased Products
REFUNDS:
All sales are final. Forever Heard does not offer refunds on rental or purchased products. If a product is found to be defective or eligible for return under our policies, customers may receive store credit after the item has been returned and inspected by our team. Shipping charges are non-refundable. Store credit may be used toward future purchases from Forever Heard and does not expire. By completing a purchase, customers acknowledge and agree to this refund policy.
RETURN PROCESS (IF RENTING):
Within 48 hours of placing your order, you will receive a separate email containing your prepaid return shipping label and return instructions.
All rental equipment must be shipped back to Forever Heard within two (2) calendar days following the event date provided at the time of booking. The Customer is responsible for ensuring that all rental items are properly packaged and returned in the same condition in which they were received.
Any missing, damaged, altered, or non-returned items may result in additional repair, replacement, administrative, and shipping fees.
Failure to ship the rental equipment back within two (2) calendar days following the event date will result in a late return fee of $50.00 per day for each day the equipment remains unshipped or unreturned. By placing a rental order, the Customer expressly authorizes Forever Heard to charge the payment method on file for any applicable late return fees, repair costs, replacement costs, shipping charges, collection costs, and any other amounts due under Forever Heard's Terms of Service, Rental Policies, and related agreements.
Rental equipment that is not returned within fourteen (14) calendar days following the event date may be deemed lost or converted. In such circumstances, Forever Heard reserves the right to charge the Customer the full replacement value of the equipment, together with all applicable late fees, shipping costs, administrative expenses, collection costs, attorney's fees where permitted by law, and any other costs incurred in recovering or replacing the equipment.
By completing a rental transaction, the Customer acknowledges that they have read, understood, and agreed to these return requirements and authorize Forever Heard to enforce the terms of this policy, including the assessment of late return fees and replacement charges when applicable.
DAMAGED, DEFECTIVE, LOST, OR MISSING EQUIPMENT POLICY
This Damaged, Defective, Lost, or Missing Equipment Policy forms part of the Terms of Service governing all rentals and purchases from Forever Heard. By placing an order, executing a rental agreement, accepting delivery, or using any product or rental equipment supplied by Forever Heard ("Company"), the Customer agrees to be legally bound by the terms set forth herein.
1. INSPECTION OF EQUIPMENT
The Customer shall inspect all equipment immediately upon delivery. Any claim that equipment was received damaged, defective, incomplete, or non-functional must be submitted to Forever Heard in writing within twenty-four (24) hours of delivery and prior to the scheduled event date.
Such notice must include photographs, videos, and a detailed description of the alleged defect or damage. Failure to provide timely written notice and supporting documentation may result in denial of the claim.
2. RETURN AND VERIFICATION REQUIREMENT
Forever Heard reserves the right to require the return of any equipment alleged to be damaged, defective, incomplete, or non-functional for inspection and verification.
No claim shall be approved unless and until the equipment has been returned and inspected by Forever Heard. The Customer agrees to preserve the condition of the equipment and to refrain from altering, repairing, or modifying the item prior to inspection.
3. EXCLUSIVE REMEDY
Pursuant to Forever Heard's Refund Policy, all sales are final.
If Forever Heard determines, after inspection, that equipment was defective at the time of delivery, Forever Heard may, in its sole discretion, issue store credit. Store credit shall constitute the Customer's exclusive contractual remedy for verified defects unless otherwise required by applicable law.
Shipping fees, handling charges, expedited delivery charges, and similar fees are non-refundable.
4. CUSTOMER RESPONSIBILITY FOR RENTAL EQUIPMENT
The Customer assumes full responsibility for all rental equipment from the time of delivery until the equipment is received and accepted by Forever Heard upon return.
The Customer shall be responsible for any damage, destruction, loss, theft, misuse, alteration, or missing components occurring during the rental period, regardless of whether such damage or loss is caused by the Customer, guests, invitees, venue personnel, vendors, transportation providers, or any other third party.
Forever Heard reserves the right to charge the Customer for repair costs, replacement costs, shipping expenses, administrative expenses, collection costs, and any other reasonable costs incurred as a result of damaged, lost, stolen, or missing equipment.
5. PAYMENT DISPUTES AND CHARGEBACKS
In the event a Customer initiates a chargeback, payment dispute, bank reversal, consumer complaint, or similar claim, Forever Heard reserves all rights available under applicable law and merchant processing agreements.
The Customer acknowledges that Forever Heard may submit relevant documentation in defense of such claims, including but not limited to:
Order records, Payment confirmations, Shipment and delivery records, Tracking information, Product listings and descriptions, Customer communications, Photographs and inspection reports, Signed rental agreements, Policy acknowledgments, Electronic records demonstrating acceptance of Forever Heard's Terms of Service, Refund Policy, Shipping Policy, Privacy Policy, and related policies
6. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable Tennessee law, Forever Heard shall not be liable for indirect, consequential, incidental, special, exemplary, or punitive damages arising from or relating to any rental, purchase, delivery, product defect claim, equipment malfunction, event interruption, loss of business opportunity, emotional distress, or similar damages.
Any liability of Forever Heard arising from a transaction shall be limited to the amount paid by the Customer for the specific product or rental that is the subject of the claim, except where such limitation is prohibited by law.
7. GOVERNING LAW
This Policy, together with all transactions between the Customer and Forever Heard, shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict-of-law principles.
8. ACKNOWLEDGMENT
By completing a purchase, rental reservation, or checkout transaction, the Customer acknowledges that they have read, understood, and agreed to this Policy and all related Forever Heard policies and disclosures.
Rental Package Cancellation Policy:
By submitting a booking and/or payment, the Client acknowledges and agrees to the following cancellation terms:
Cancellation 30 or More Days Prior to Event Date: If the Client cancels the rental agreement thirty (30) or more calendar days before the scheduled event date, the Client shall be entitled to a full refund of all amounts paid to Forever Heard, less any non-refundable processing fees, if applicable.
Cancellation 15–29 Days Prior to Event Date: If the Client cancels the rental agreement between fifteen (15) and twenty-nine (29) calendar days before the scheduled event date, the Client shall be entitled to a refund equal to fifty percent (50%) of the total rental amount paid.
Cancellation 14 Days or Less Prior to Event Date: If the Client cancels the rental agreement fourteen (14) calendar days or less before the scheduled event date, no refund shall be issued. The Client acknowledges that Forever Heard reserves inventory, staffing, and scheduling resources in reliance upon the reservation, and that the full rental amount shall be deemed earned and non-refundable.
Refund Processing: Any eligible refund will be issued to the original form of payment within a reasonable period following confirmation of cancellation. Processing times may vary depending on the financial institution.
No Exceptions: Except where required by applicable law or otherwise approved in writing by Forever Heard, this cancellation policy shall apply to all rentals and reservations. Any exceptions made by Forever Heard shall not constitute a waiver of this policy for future transactions. By completing a reservation, the Client acknowledges that they have read, understood, and agreed to the terms of this Cancellation Policy.
Payment Policy:
Reservation & Payment: Full or partial payment is required to secure your rental. Full payment is due prior to the event date.
Additional Notes:
Delivery & Setup Fees: Delivery and setup fees are non-refundable, even in the case of cancellations or returns.
Event Date Changes: If your event date changes, please notify us as soon as possible to reschedule your rentals. We’ll do our best to accommodate, but availability may vary.
Thank you for choosing Forever Heard for your special day! We understand that plans can change, so we've designed a policy that offers flexibility while ensuring we can continue to serve all our clients.
For any questions regarding returns, exchanges, or cancellations, please contact our customer service team at hello@foreverheard.com.
By renting from us, you agree to abide by these policies to ensure a smooth and positive experience for all parties involved.
