Shipping Policy

Thank you for choosing Forever Heard. We are honored to be part of your special event. Please review our shipping policy carefully before placing your order.

Order Processing

Forever Heard utilizes a combination of in-house fulfillment and third-party fulfillment partners to process and ship orders.

Orders are typically processed within 1-5 business days after payment has been received and verified.

Processing times may vary during periods of high order volume, holidays, promotional events, severe weather conditions, supply chain disruptions, or other circumstances beyond our control.

Orders are not shipped or delivered on weekends or federal holidays.

Once your order has shipped, a tracking number will be provided via email when available.

Domestic Shipping (United States)

Standard Shipping

We offer free standard shipping on eligible orders within the United States.

Estimated delivery times are up to fourteen (14) business days from the date the order is shipped.

Delivery estimates are provided for informational purposes only and are not guaranteed.

International Shipping

Standard International Shipping

We offer international shipping to select countries.

Estimated delivery times are typically 7-30 business days, depending on destination, customs processing, carrier operations, and local delivery conditions.

Delivery estimates are not guaranteed.

Event Date Recommendation

Many Forever Heard products are purchased for weddings, parties, corporate events, and other time-sensitive occasions.

We strongly recommend placing your order at least fourteen (14) days before your event date, and preferably three (3) to four (4) weeks in advance whenever possible.

Customers who place orders less than fourteen (14) days before their event acknowledge and accept the risk that their order may not arrive before the event date.

Forever Heard shall not be liable for any losses, damages, expenses, missed opportunities, emotional distress, event disruptions, or other consequences resulting from an order arriving after a customer's event date.

Delivery Estimates and Shipping Delays

All shipping and delivery timeframes provided by Forever Heard are estimates only and are not guaranteed.

Forever Heard is not responsible for delays caused by:

Shipping carriers, Weather conditions, Natural disasters, Labor shortages or strikes, Customs inspections or clearance delays, Incorrect or incomplete shipping addresses, Supply chain disruptions, High-volume shipping periods, Acts of government or regulatory agencies, Carrier service interruptions, Any other circumstances beyond Forever Heard's reasonable control

By placing an order, the customer acknowledges and agrees that shipping timelines are estimates and may vary.

No Guarantee of Delivery Date

Forever Heard does not guarantee delivery by any specific date unless expressly stated in writing.

Customers are solely responsible for ensuring they place their orders with sufficient lead time before any scheduled event, wedding, celebration, or occasion.

Under no circumstances shall Forever Heard be liable for refunds, reimbursements, consequential damages, incidental damages, lost profits, event-related expenses, or any other losses resulting from shipping delays or carrier-related issues.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Forever Heard is not responsible for orders delayed, lost, misdelivered, or returned due to incorrect, incomplete, or outdated shipping information provided by the customer.

Additional shipping charges may apply for orders requiring re-shipment.

Lost, Damaged, or Stolen Packages

Once an order has been transferred to the shipping carrier, title and risk of loss pass to the customer to the extent permitted by applicable law.

If a package is lost, damaged, or stolen during transit, customers should contact us promptly at hello@foreverheard.com so we may assist in initiating a carrier claim when applicable.

Forever Heard reserves the right to determine the appropriate resolution on a case-by-case basis.

Customs, Duties, and Taxes

International customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by their country or local authorities.

Forever Heard is not responsible for delays caused by customs clearance procedures.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us at:

Forever Heard
Email: hello@foreverheard.com

Thank you for choosing Forever Heard. We appreciate your business and look forward to helping preserve memories that last a lifetime.